Warranty

 

Issued by: Meso Casa LLC
Location: New York, New York
Website: www.mesolifestyle.com
Contact: info@mesolifestyle.com

 

 

1. Limited Warranty Coverage

Meso Casa LLC (“we,” “our,” “us”) warrants all Meso Goods purchased directly through our platform to be free from manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase. This warranty is applicable to the original purchaser only and is non-transferable.

The warranty ensures that products meet the quality and performance standards as specified, provided they are used under normal residential conditions and according to intended use.

Note: Not all Meso Goods are designed for high-traffic areas or commercial use. Please review individual product specifications before purchase or installation.

 

 

2. What’s Covered

  • Defects arising from manufacturing errors

  • Issues impacting product functionality or structural integrity

  • Material flaws or workmanship errors noticed under normal residential use

 

 

3. What’s Not Covered

This warranty does not cover:

  • Normal wear and tear from regular use

  • Accidental damage, abuse, or misuse of the product

  • Damage resulting from improper cleaning or failure to follow care instructions

  • Alterations, modifications, or repairs made by unauthorized individuals

  • Damage due to environmental conditions (e.g., humidity, sunlight, moisture)

  • Issues related to commercial or non-residential use unless explicitly approved in writing

 

 

4. Claims Process

To initiate a warranty claim, please contact our customer service team at:

info@mesolifestyle.com
Include the following information:

  • Full name and contact information

  • Proof of purchase (receipt or order confirmation)

  • Description of the issue

  • Supporting images or videos of the defect

We may request the product to be returned for evaluation or inspection before determining eligibility.

 

 


5. Resolution Options

Once your claim is reviewed and validated, Meso Casa LLC reserves the right to choose the most appropriate resolution, which may include:

  • Repair of the defective item

  • Replacement with an identical or comparable product

  • Refund of the purchase price (excluding shipping)

All warranty decisions are made at the sole discretion of Meso Casa LLC and are considered final.

 

 

6. Shipping Damages

Products damaged during shipping must be reported within 5 to 8 calendar days from the delivery date to qualify for insurance coverage.

Failure to report damages within this timeframe will result in the customer bearing all associated costs, including replacement, return shipping, and repair expenses.

 

 

7. Installation Responsibilities

All Meso Goods must be installed by a qualified individual. Meso Casa LLC is not liable for any damages caused by improper installation. Please ensure all installation guidelines and care instructions are followed to maintain warranty eligibility.

 

 

8. Need More Information?

For detailed product-specific care instructions or to request a Product Information Sheet, please contact us at:

 info@mesolifestyle.com
www.mesolifestyle.com

 

 

Meso Casa LLC

New York, New York
info@mesolifestyle.com