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How do you develop new products?
We get inspiration from our traditions, landscapes and heritage. We work together with artisans and designers in order to combine skilled craftsmanship and contemporary design.
Are Meso Goods products fair trade certified?
We are not fair trade certified. However, the purpose of the company is to generate sustainable development for our partners. We work accordingly to the Fair Trade Principles, guarantying a fair payment for our partners.
How does Meso benefits artisans?
Through key partnerships with national and international organizations we have been able to supply sustainable income for artisans allowing them to break the cycle of poverty. Artisans are supplied with the technical skills and training in order to generate high quality craftsmanship for the international market. Through women empowerment we have been able to impact the life of more than 400 artisan families. To read more please visit Impact.
How do I return a product?
At MESO, we take great pride in the quality of our items. All of our products are made to order, no refunds will be issued unless items are damaged. Please contact info@mesolifestyle.com right away with any concerns about defective or damaged merchandise.Products in SALE are final and no returns are accepted after purchase.
Where do you ship to?
Thanks to our partners we are able to ship worldwide!
How much does shipping cost?
We ship directly from Guatemala, and shipping cost will vary for each location and weight. Shipping cost will be displayed in your shopping cart when proceeding to check out.
When can I expect my products?
If products are available and in stock it should arrive between 3 to 5 business days. If they need to be produced please allow from 3-4 weeks for delivery. If you have any doubts or questions fell free to email info@mesolifestyle.com
How can I track my package?
When orders are ready to ship, we will provide you with a tracking number. This will be your access to track your goods. If you have any questions regarding shipping please send us an email with detailed information to info@mesolifestyle.com
I received a damaged item! What do I do?
First of all we would like to apologize! Please send your complaint to info@mesolifestyle.com (Damaged or defective items should be reported to us within 10 business days of receipt of the package) and order information to provide you with a new product.
How do I use a promotional code?
Promotional codes could be given to you in many ways. At check out please type your code to receive the offer. If there is any problem with the code please contact our support team at info@mesolifestyle.com